🔐 Trezor.io/start – New User FAQ

Welcome to Trezor! If you’re here, you’re likely setting up your Trezor hardware wallet for the first time. Below is a detailed FAQ to guide you step-by-step through the process and help you understand what to expect.

1. What is Trezor.io/start?

Trezor.io/start is the official setup page for initializing your Trezor hardware wallet and downloading Trezor Suite — the desktop and web application for managing your crypto securely.

2. What should I do first at Trezor.io/start?

At Trezor.io/start, you will:

• Connect your Trezor device (Model One or Model T)
• Download Trezor Suite
• Install or update firmware
• Create a new wallet or restore an existing one
• Back up your recovery seed
• Set a secure PIN code

3. What is Trezor Suite and why do I need it?

Trezor Suite is the official app for managing your crypto assets. It allows you to:

• Send and receive crypto
• View your portfolio
• Manage multiple accounts
• Buy/sell crypto via third-party providers
• Update your device firmware and settings

Download it only from suite.trezor.io.

4. Do I need to install firmware during setup?

Yes. When you first connect your device, you’ll be prompted to install or update the firmware. This ensures your device is running the latest secure version directly from Trezor.

5. What is a recovery seed and why is it so important?

During setup, you’ll be shown a 12- or 24-word recovery seed. This is the backup to your entire wallet. If your Trezor is ever lost or damaged, you can recover your funds using this seed.

• Write it down on paper.
• Do not take a photo or store it digitally.
• Store it securely and offline.

6. What happens if I lose my Trezor device?

No worries — your crypto is safe as long as:

• You have your recovery seed
• No one else has it or your PIN

You can restore your wallet on a new Trezor or any compatible wallet using your seed.

7. How do I know my device is genuine and secure?

When setting up your Trezor using the official Trezor Suite, the software automatically checks for device authenticity.

✅ Always:

• Buy from trezor.io or authorized resellers
• Avoid pre-configured devices or sellers offering pre-written seed phrases

8. Can I create multiple wallets or hidden wallets?

Yes! Trezor supports:

• Standard wallets: Created with your default recovery seed
• Hidden wallets: Accessed using an optional passphrase (advanced users only)

Be careful: A passphrase creates a completely separate wallet. If forgotten, it's impossible to recover.

9. Is my crypto stored on the Trezor device?

Not exactly. Your Trezor stores your private keys, which give access to your funds on the blockchain. These keys never leave the device — that’s what makes Trezor so secure.

10. What cryptocurrencies are supported?

Trezor supports 1,000+ coins and tokens, including:

• Bitcoin (BTC)
• Ethereum (ETH)
• ERC-20 tokens (USDT, USDC, etc.)
• Litecoin (LTC)
• Cardano (ADA)
• Binance Coin (BNB)
• Dogecoin (DOGE) And many more. See full list: trezor.io/coins

11. Can I buy, sell, or swap crypto through Trezor Suite?

Yes. Trezor Suite lets you:

• Buy/sell via integrated third-party providers
• Exchange coins within your wallet Note: Trezor does not handle your transactions directly; partners provide those services.

12. What is the PIN code for?

Your PIN is a numeric password required each time you connect your Trezor. It protects your device if it's stolen or lost. Set a strong PIN and never share it.

13. Can I use Trezor with MetaMask or other wallets?

Yes! Trezor supports integration with:

• MetaMask (for Ethereum, DeFi, NFTs)
• Electrum, Exodus, and others

Your Trezor must be connected and unlocked during use.

14. Can I skip writing down the recovery seed during setup?

No — and you shouldn't. Skipping the backup puts your funds at risk. If your Trezor is lost, damaged, or reset, and you didn't write down the seed, your funds are permanently unrecoverable.

15. What if I entered the wrong PIN too many times?

After each incorrect PIN, the device imposes a longer delay before the next attempt. After 16 failed attempts, the device will wipe itself. You can restore your wallet using your recovery seed.

16. Where can I get help or support?

Use only official support resources:

• 📘 Trezor Help Center
• 🛠️ Setup Troubleshooting
• 🔐 Security Best Practices
• 📩 Contact Support

⚠️ Trezor will never ask for your recovery seed or PIN.

17. What are common setup mistakes to avoid?

• Buying from unofficial sources
• Skipping seed backup
• Storing seed digitally (photos, cloud, notes app)
• Entering seed on a non-Trezor device or fake website
• Ignoring firmware updates

✅ Final Tip:

Always double-check the website URL before entering any sensitive information: https://trezor.io/start and https://suite.trezor.io are the only safe places to begin.